Our Joint Venture with a major Healthcare Solutions provider in UK has enabled us to secure our footing in Europe. Our latest entrepreneurial venture in the UAE will see the extensive use of the Arabic language. Additionally, we have also successfully penetrated the Japanese consumers market by matching their tempo of work and wooing them with our abilities in their language.

What sets us apart from the competition is our unwavering commitment to providing exceptional solutions to clients’ dynamic IT requirements, enabling them to utilize the latest and more complex IT infrastructure.

Our Critical Success Factors

We leverage software development centers in different parts of the world to provide high quality, rapid time-to-market solutions at cost-effective prices.

Equipped with state of the art infrastructure, the pioneering mobile service van, a Customer Care and Services Cell, service personnel who have client histories at their fingertips, automatic logging of calls and call allocations, we ensure that problems, technical and otherwise are nipped in the bud.

Infrastructure

	Servers: 100 MBPS network consisting of an IBM RS6000 server running AIX with SecureWay firewall and other Intel-based servers running Windows 2000 Advanced Server, NT, LINUX (Suse & Redhat), Netware 5.1, SCO Unix 5.x.
	Connectivity: 128 kbps fully dedicated leased line connection to internet
	Databases: DB2, ORACLE 8i, SQL Server, mySQL
	Development tools: Websphere Commerce Professional, jDeveloper, FrontPage, Visual Studio, Developer 2000, Designer 2000 and other IBM development tools
	Graphic tools: Flash, Photoshop, Director
	Other associated tools: Zen Works, Lotus Domino, GroupWise

People

Our people are the most valuable of our resources and hence the driving force behind our success. We strive to continuously update our talent pool through continuous training in technical and non- technical aspects, as well as with various development programs thus nurturing high calibre professionals.

Ontrack is equipped with a multiple skilled employee base whose projects span vertical industries and related applications. This experience lets us bring to the project, best practices in application functionality, development and project management acquired across industries, geographies, and technologies.

Quality

	To ensure best quality of products and services
	To ensure continual improvement in all fields of activities.
	To ensure total customer satisfaction for all time.
	To adopt updated and latest technology in the field.
	To ensure best utilisation of human resources.
	To constantly evaluate internal resources to ensure a very high quality of deliverables in all aspects of service to internal and external customers.