Ontrack’s ranges of state-of-the-art Managed Services are designed to accelerate system productivity, from expert installation and implementation to remote and on-site system management.

Ontrack Managed IT Services

	offers a unique, leading edge project management, site and infrastructure design, security policy design and bespoke pro-active application monitoring design
	addresses issues in the most complex areas whether they are widely distributed or reside in a local and growing environment
	offers flexible suite of services, guaranteed by a robust service level agreement (SLA)
	delivers Total Customer Satisfaction

Featuring

Service desk
Network services
Field services
Projects
Systems management
SAP ProMon
Security

Key Metrics

Managed Service Approach

Cost Benefit for Clients

Ontrack is able to provide a cost benefit based on the following factors:

	Recent infrastructure built, space available for extra Service desk
	Remote Management Centre supports a wide range of servers and firewalls.
	Staff working on rotation gives longer coverage even if you do not need 7x 24.
	Highly skilled staff with proven record handling Service Desk.
	Committed flexible staff providing excellent service.
	Ontrack helpdesk and remote management technologies will be utilized ensuring no additional cost to client.
	A Managed Service solution will provide significant cost savings for the client. Typically our client receives 20-30% reduction in cost.
	Helpdesk consolidation will deliver, increased first time fix, fix SLA, higher technical expertise and cover for sickness, holidays etc.
	Client will receive Management Reports which will enable them to keep their nose into what is happening.