Teamwork produces Quality.
	Quality is never an accident.
	Take care of your Quality; it will take care of competition.

Relentless in pursuit of Quality, nothing means more to us than a job well done and a satisfied client. We strive for perfection and therefore incorporate the best of technology, to improve employee productivity and overall general development. Scientifically proven and time-tested methods when coherently applied generate best possible results. Naturally therefore, quality whether of the people, product or of the services rendered, is of utmost importance.

Every new client, Indian or International, brings with him a new experience. Well documented standards and practices in line with global benchmarks, therefore come into play in areas like: Project Management, Customer relationships, Human Resource Development and the Software development lifecycle. This enables us to constantly deliver value and satisfaction to the clients.

In implementing the policy of "Right man for the right job", utmost importance is attached by the HRD to the quality of personnel recruited, the development and updating of skill sets, regular evaluation and training. Processes for recruitment, employee development and allocation assure the quality of the people we recruit, the training we impart, and the availability of people with the right skills.

Stringent written tests and interviews to judge the aptitude, technical skills and the attitude of the potential recruit are conducted with a view to enriching the organization with the right people while simultaneously developing a perspective on quality.

QUALITY POLICY

We are committed to creating value for our customers and clients by providing concrete benefits in the form of services and products. Even as we apply for ISO 9001 certification for our software capabilities, we subscribe to the guidelines laid down by the organization's Total Quality Management System when building Quality for globalisation:

	Establishing yardsticks in terms of quality for all phases of services and products.
	Setting up systems, procedures and standards to minimize and gradually eradicate errors and defects, while continually improving the levels of quality.
	Making decisions based on quality considerations.

QUALITY MANAGEMENT SYSTEMS

We focus on Quality to prevent faults and errors at any stage. To this end, therefore, we have our internal Quality structure, which involves:

Internal Quality Auditors who ensure the quality at a project level while simultaneously conducting comprehensive Internal Audits across all groups and all projects on a weekly basis.

We define our long-term quality objectives and lay down the quality roadmap, which has to be adhered to by all the projects undertaken.

It is not sufficient to merely have Quality Management Systems. To implement them, we have a set of Quality Planning Processes, which revolve around Quality Assurance and Quality Controlling activities.

Quality Assurance activities include defining processes - if they have not been defined already, mapping them and then implementing these defined processes, training teams, holding periodic quality audits and implementing serious project management practices. Quality Control activities involve reviews of all the work products once they have been released, either through inspections or walkthroughs. Another QC activity is testing the final work product.

PROJECT MANAGEMENT SYSTEMS

Sophisticated Project Management tools are used to manage, time and deliver projects on schedule to the client. The Project Manager responsible for the individual projects schedules weekly review meetings to check on the progress of the teams. Issues that need immediate addressing are attended to at these meetings.

For seamless Project Management we have the Project Workbench.

Keeping the channels of communication open, with a client is vital to the control and the predictability that one has regarding each project and its status. Also notable is the understanding that we, as the developers, receive of your business and project requirements.
When it comes to offshore activities, we lay stress on the reporting mechanisms. You are kept abreast of the actual status of the projects through the Project Workbench in addition to the normal lines of communication.

When a project is embarked on, or when a center is set up, specific reporting formats are laid down for daily, weekly and milestone-based reporting through predetermined channels of communication.

Besides this, we also encourage one-on-one interaction between the clients and the development teams, through conference calls and video-conferencing, whenever required. Our personnel also work toward fostering mutual understanding, trust and confidence through regular visits to clients' sites. Frequent visits by our customers to our premises have also been known to enhance their confidence in offshore development efforts.

Planning and Organization of work, resource and manpower is undertaken to ensure that there are no hiccups in the functioning of the center and no delays in the delivery of projects due to unplanned lead times and ramp-up schedules.
The periodic planning process takes into account the projects in the pipeline, their start dates and estimated man-hours requirements and time schedules, the skills required and the infrastructure. In addition to these indicative elements, there might be other requirements, which need to be fulfilled at the Center being set up.

A crucial element in the planning for any long-term multi-project relationship is the correct choice of projects executed offshore. This depends on the stage and maturity of the customer-vendor relationship as well as clarity on your side of the priorities of your IT and business organization.

SUPPORT SYSTEMS

Infrastructure and manpower resources are mission critical factors when it comes to Support mechanisms for Ontrack. Allocation of space, hardware and communication linkages is attended to dependent on our clients' requirements. Isolated and secure working environments with stringent check-in / checkout procedures have also been offered to several of our clients on their request.

As part of our Support Systems, we operate using:

Dial-up 64Kbps ISDN Line
64Kbps Leased line connectivity

When human resource planning and management processes are effective, speeding up resource acquisition and training reduces delays in deployment of resources. With these processes set in motion, Ontrack can also plan the reallocation of manpower when a scaling down is required, thereby reducing costs of staffing. Effective planning also helps to maintain the general morale, aids activities strengthening the team's development and has a positive impact on retention rates.

When initiating a project, we acquire the business and domain expertise that is specific and necessary for the work at hand and to the client. For this, knowledge components are identified and a structured mechanism is established for their transfer.

As the technical personnel at Ontrack get accustomed to the system, a significant scope for improvement of the value of applications through performance and functionality enhancements is noted. Knowledge of these as well as newer technologies incorporated into the system, is then transferred back to the internal staff of the clients organization.